Insights

  • Shopper Insight

    A Proper Test For Category Management 2.0

    - by Omnibus

    Imagine tens of thousands of elements with different features. How do you manage and organize them? Especially, when the sets are dynamic, constantly changing by ingoing and outgoing elements? Large retail formats could be seen as containers of such sets of elements and ever since they came into the existence this was one of…

  • Mind the Data

    Dunnhumby – The Wizard from the Tesco’s Data Mountain

    - by Omnibus

      Dunnhumby – The Wizard from the Tesco’s Data Mountain (estimated reading time: 9 minutes) For a long time, almost eons, Tesco – the biggest British retailer – was considered the most sophisticated proponent of Big Data Analytics. Its hailed success in collecting…

  • Shopper Insight

    Improve ROI On Your In-Store Merchandising Budget

    - by Omnibus

    THE COMMUNICATION NOISE While a typical grocery supermarket at any given moment holds up to 50.000 different products, a typical shopper buys only 300 of them at max. Not monthly, but yearly.  Just think about house cleaning products, detergents and also the products on the shelves of every kitchen’s prince – the refrigerator. The…

  • Branding - Product Development

    Retailing as Evoking Emotions?

    - by Omnibus

    Retailing as Evoking Emotions? A politician, a rock and roll band or a stage performer – they all must evoke the people’s emotions. So does retailer. The difference is the set of the variables (“means of expression”) at his disposal. In Part I of the article we’ve uncovered the magnetic force for all…

  • Change As Opportunity

    Choice – Danger Of Option Paralysis

    - by Omnibus

    Mark Mechelse of the VP Insights has just recently published the Linkedin article Reinventing Retail: Average is Over! Key takeaway: the gap between traditional retailers and customer expectations is not closing but on the contrary, widening. While the retailers (mostly grocery super and hypermarkets) are still struggling with the constraints of the pre-internet…

  • Branding - Product Development

    Too Much Data Can Strangle Creativity

    - by Omnibus

    THE RESPECTED BRANDS Some of the brands surrounding us are more than 50 years old. Some even more than 100. Think of the good old international brands like Coca-Cola (1886), Nike (1964), H&M (1947), Milka (1901), Nutella (1963), Wrigley, Porsche (1931) or take…

  • In store research

    7 Things We Regularly Do in Supermarkets – But Are Not Aware Of (as being told by the Shopping Carts)

    - by Omnibus

    Picture yourself in the supermarket store. You are approaching a 12-pack of milk or a 24-bottles crate of beer or diapers or an XXL pack of toilet paper rolls or something like this 6-pack of water x 1,5 litres => approximately 9 kilograms Pretty heavy or sizable stuff, right? And whatever the reason…

  • Branding - Product Development

    Coffee that lasts over time

    - by Omnibus

    The article in the Slovenian newspaper Delo can be consummated in a relaxing atmosphere while sipping strong, black coffee. Namely, the story of Marija Tul – “Coffee Mom” – brings back the memories of 1960, the time of the birth of the only Slovenian national coffee brand – Barcaffe. One of the statements…

  • Value-added Capabilities

    Old and New Pricing Models

    - by Omnibus

    Solid pricing strategy is the key lever to any successful (retail) business. Currently, the retail pricing models are still set somewhere between a) EDLP (Every Day Low Price) that Walmart introduced in already distant 1990s b) Hi-Lo -> Hi means regular prices while Lo is discounted sale price. If the regular price for…

  • Value-added Capabilities

    Data -> Actionable Insights -> Aha! Insights

    - by Omnibus

    It’s the time of the metrics. We can measure virtually anything. As in business so in football. INTRO So let’s have a look at the people running behind the crazy piece of round leather. Take the all-present metrics: distance covered by players on the football field. Everyone is talking about it: the commentators,…

  • Differentiation

    Challenge For The Marketers

    - by Omnibus

    Imagine the situation. All these girls want to win the pop song contest. And one of them approached YOU to prepare her for the challenge. OK? But the girl who would like your help is not the one in…

  • Value-added Capabilities

    Nakupne misije

    - by Omnibus

    Okej, vsi vemo, da moramo poznati svoje kupce. Zato jih segmentiramo. Toda pregledane množice podatkov včasih – kar pogosto, prepogosto – pripeljejo do naslednjega odgovora: naš proizvod ali storitev v največji meri nagovarja npr. moške s srednjo izobrazbo, stare nad 50 let ali mlajše uporabnike do 30 let ali ženske med 30 -…

  • Change As Opportunity

    Actionable Insights – Fuel For Business Value

    - by Omnibus

    Q: How would you describe the true insight that market research should provide? A: In the customer-centric environment insights should be seen as the main catalysts for the innovation. Means discovering new ways to create business value. Sometimes insights work on a tactical level. Two examples: a) A significant percentage of gas stations visitors…

  • Between The Lines

    SWOT analysis –

    - by Omnibus

    Let’s start with the pretty obvious. Just not to forget. SWOT analysis is a tool (not a goal, a tool!) used for analyzing situation and strategy for business / product / process etc Here is how analysis could be condensed. A simple square tiled further in four equal squares. …

  • Best Practices

    Fewer Products More Buys

    - by Omnibus

    We now know – or better, have all the means available to know – that less could be much more, in terms of choice. (see -> the books about customer’s choice and a famous “marmalade” experiment). But back then in the pre-millennium times, Slovenian retail was still in the transitional stage, on the…

  • Choice & Perception

    FMCG

    - by Omnibus

    Zaradi svojih značilnosti, tudi možnosti standardizacije, je blago široke potrošnje, pardon, FMCG, ravno tista skupina izdelkov, ki jo je informacijska tehnologija posvojila za svojega ljubljenčka.

  • Value-added Capabilities

    Two Eternal Shapes – Only One Survivor

    - by Omnibus

    This is a story of two cars. How they started, how they competed, how they thrived & died. But this is not necessarily only a story about two cars. Because cars are also products. Very special products, of course. It takes time to build them. Usually years. A lot of planning. And collaboration.…

  • Value-added Capabilities

    The Discounters – Blitzkrieg Retailing

    - by Omnibus

    It’s spreading fast. From Germany to Australia. Not missing tiny Slovenia. Of course, we’re talking about the blitzkrieg invasion of the retail (and real!) territory by discounters. And as described in my previous post, there is something in their offer that strongly connects to the new customer who is a) overburdened with information,…

  • Change As Opportunity

    Reshaping of the Retail Landscape

    - by Omnibus

    WHAT’S EXCITING IN THE CRISIS All the negative aspects of the crisis aside, we shouldn’t miss some exciting moments of the situation. In the wild currents of turnover times, we suddenly have the ability to first-handly observe the reshaping of the industrial landscape. It’s like witnessing a huge building being renovated. Renovated, not…

  • Choice & Perception

    Colors, fragrances and product positioning

    - by Omnibus

    (from an interview with Radio SLO 1) Question: And every color in stores has its role, isn’t that so? So, some promote hunger, some encourage courage, so does each person have a different influence on people? Answer: Each color affects the recipient differently, but colors can not really be easily translated into effects. Let’s…